FAQ

 

Q&A

Questions. Answers.

.

Technical Requirements

Which type of headphones or earbuds should I use?

Headphones deliver superior experiences to ear buds. However, there are some high-quality ear buds that deliver incredible results.

.

What’s most important to remember is that there are different types of headphones. Never use noise-cancelling headphones with Life Environments™ as they remove a great deal of the information need for spatial reconstruction. Use only traditional or noise-isolating headphones for the best audio and spatial response. The same is true for headphones.

.

Wired or wireless? Most people enjoy the freedom that wireless headphones or earbuds provide. We agree! However, Bluetooth® wireless connectivity is generally superior to radio-frequency (RF) technology. So, when you can Bluetooth® wireless technology should always be preferred.

.

Does my device have to be connected to the Internet?

Yes it does. Our files require additional processing not available on current phones.

.

Are your experiences available on iTunes®?

Currently, they are not. First, additional playback processing is required. Next, each exploration would be cost-prohibitive for consumers at this point.

.

Can I use my computer instead of a mobile device?

Absolutely! You can use any device with a live Internet connection and the ability to feed headphones or earbuds.

.

Personal Subscriptions

What are my Life Environments™ subscription options?

You can choose between monthly or annual subscription options. An annual subscription offers substantial savings over our monthly option.

.

Can I cancel my subscription at any time?

Yes you can. Your subscription will run until the end of the current paid period then terminate.

.

How often do you release additional experiences?

We release many new experiences each year. As you might expect, each new experience requires significant production time, but we try to release at least 12 new experiences each year.

.

Can I share my subscription with my family?

Absolutely! Just remember that you cannot have more than one using your account at a single time.

.

Do you have gift certificates?

Yes we do! In fact, when you purchase 5 or more, you receive quantity discounts!

.

Is technical support available?

Yes it is! Life Environments™ is easy to use. Once you become a subscriber, you will receive access to our technical support area that explains setup and configuration for your account – easy stuff. If you need further system assistance, you can place a support request that will be responded to immediately. Please note that we cannot provide support for your devices, headphones or Internet connectivity issues.

.

Corporate Subscriptions

How many employees are required for a corporate subscription to Life Environments™?

Corporate subscriptions are available to companies with as few as 25 employees. Corporate accounts are sold in minimum quantities of 25 units. To qualify for extended discounts, companies should purchase the estimate amount needed at a single time. Because our subscription certificates do not expire, they can be used in subsequent years, which mitigates overrun losses.

.

How do corporate subscriptions work?

When you order a corporate subscription, you will receive coupons to offer your employees to access their Life Environments™ account for a period of one year. It’s pretty simple!

.

We have several locations. Can we buy for all and save?

Yes, you can! Discounts are available based upon quantities purchased in a single transaction. It’s best to estimate accurately to receive the best possible discount as opposed to purchasing small groups when needed to earn the greatest possible discount.

.

How difficult is it to implement Life Environments™ in my company?

Easy peasy! Your representative will help you understand your subscription certificate system. It’s simple and once you receive your certificates all you need to do is distribute them to your employees. They do the rest. Once they sign up, they will receive all of the information required to get setup right the first time. Like every Life Environments™ experience – implementation is a pain free process!

.

Can I use some of my Life Environments™ subscriptions for my customers and vendors?

Yes you can! Just remember that your certificates have specific tracking prefixes. If you want to keep tracking pure, you may want to order groups with different tracking prefixes. Please remember you cannot sell your certificates.

.

Usage and Application

When should I NOT use Life Environments™?

Life Environments™ are immersive experiences. Never use Life Environments™ where or when the absence of your concentration or undivided attention is reasonably required to protect yourself or others from harm. Never use Life Environments™ while driving or operating machinery that requires aural or visual acuity. Never listen to Life Environments™ in places where you or others could be harmed due to your inability to react to your environment. Never use Life Environments™ when you are responsible for the care of a child or other person who may need your assistance.

.

Is Life Environments™ right for everyone?

No. Life Environments™ delivers highly immersive experiences that are almost exactly what anyone would experience during a walk in the areas we capture. That being said, these are lifelike experiences and they may not be appropriate for everyone.

Persons with psychological disorders, dysfunction or other trauma must always consult with their primary mental health physician prior to engaging with any Life Environments™ experience. Selective experience selection choices should be considered by those likely affected by PTSD or other conditions that may be triggered or exacerbated by exposure to specific stimulation. For example. A forest environment may not be appropriate for someone affected by wartime or other traumatic events that took place in a similar area. As with all things, common sense must always prevail.

If you notice yourself or someone else responding adversely (anger, agitation, frustration, anxiety, fear, crying, aggression, acting out, etc.) during or after listening to Life Environments™, STOP LISTENING IMMEDIATELY and consult your mental health professional immediately. In the highly unlikely event violence or the potential exists, get out of any area of danger and call 911 immediately – even if it is you displaying the behaviors. No such response has ever been reported and is an unexpected reaction to Life Environments™.

.

Life Environments™ in clinical and/therapeutic environments.

Life Environments™ can be used in a variety of perioperative, procedural, transitional, residential and palliative settings where attenuation of anxiety, stress and fear for improved clinical outcomes and patient experience is desirable.

MRI headphones with noise-reduction technology will strip out essential spatial orientation and frequency response information. When possible, noise-isolating MR Safe (non-magnetic) headphones that meet or exceed ANSI S3.19-1974 standards with min. 28db noise reduction should be employed consistent with MRI manufacturer specifications. System requirements vary, and acoustic positional accuracy testing (using Life Environments™ clinical test codecs) should be conducted prior to therapeutic implementation as performance and frequency response is highly device dependent.

Please call us at +1 (317) 219.3866 for clinical and therapeutic application guidance. Our staff physicians can help you apply Life Environments™ technology according to your specifications on a local or institutional basis.

..

More questions?

Talk to us!

Save

.